Support
Questions about FixLink or the Capture recorder? We’re glad to help.
Set up the recorder
Install and start capturing.
Your workspace
Create, edit, and publish guides.
How it works
The handoff, from recording to resolution.
Privacy
What we collect and how it’s protected.
Common questions
How do I record a walkthrough?+
Install the FixLink Capture recorder, open the page where your customer gets stuck, open the side panel and press Start, then walk through the fix once. See recorder setup.
Do I need the extension to make a guide?+
No. You can write a guide by hand in your workspace. You only need the recorder for screen-based fixes.
How is sensitive data protected?+
Password, email, payment, and token fields are blurred the moment you record. Non-sensitive typed text can be captured for exact reproduction steps, and detected secrets are redacted. Details in our privacy policy.
Do my customers need an account to open a fix link?+
No. Anyone with the link can open the guide and mark it solved or not.