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A step-by-step guide from Northwind Support
A simple guide for restoring a home or office Wi-Fi connection.
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Step 1 of 4
Check the router lights
Step 1 of 4: Check the router lights
Step 1
Confirm the power light is solid and the internet light is either solid or blinking. If the power light is off, plug the router into a working outlet.
Do not press the reset pinhole yet. Start with a normal power cycle.
Still stuck?
Ask about a step and find the answer in these instructions.
Agent-readable guide data is available as JSON at /demo/reset-router-and-reconnect/agent.json and as Markdown at /demo/reset-router-and-reconnect/agent.md.
One last thing
Your answer goes straight back to the support team.