# Reset the router and reconnect

A simple guide for restoring a home or office Wi-Fi connection.

Guide: https://usefixlink.com/demo/reset-router-and-reconnect
Agent JSON: https://usefixlink.com/demo/reset-router-and-reconnect/agent.json
Estimated time: 4 minutes
Product area: Connectivity

## Steps

### 1. Check the router lights

Confirm the power light is solid and the internet light is either solid or blinking. If the power light is off, plug the router into a working outlet.

> Do not press the reset pinhole yet. Start with a normal power cycle.


### 2. Restart the router

Unplug the router power cable for 20 seconds, then plug it back in. Wait up to two minutes for the internet light to return.


### 3. Reconnect to Wi-Fi

Open Wi-Fi settings on the device and reconnect to the network name printed on the router label or provided by support.


### 4. Send the result back

If the device reconnects, choose Yes below. If it still fails, choose No and include the exact light pattern on the router.

## Agent instructions

- Present one step at a time unless the user asks for the full checklist.
- Preserve the step order and do not skip confirmation steps.
- Never guess redacted, blurred, private, token, account, payment, or credential values.
- If a step cannot be completed, ask the user for the visible state or advise them to contact the support team that shared the guide.