# Preview a knowledge base support site

See how the planned Team plan will collect published fix links in one searchable help site.

Guide: https://usefixlink.com/docs/knowledge-base-portals
Agent JSON: https://usefixlink.com/docs/knowledge-base-portals/agent.json
Estimated time: 6 minutes
Product area: Knowledge base

## Steps

### 1. Publish useful fix links

Each published guide becomes a support article in the portal.


### 2. Use the portal URL

The Team preview lives at `/<handle>` and shows a searchable list of published guides grouped by product area.


### 3. Let humans search it

Customers can search by title, summary, and product area, then open the exact fix guide they need.


### 4. Let agents crawl it

Every portal exposes `agent.json`, `llms.txt`, and `sitemap.xml` so AI tools can find verified support answers.


### 5. Keep improving guides

When customers flag confusing steps, update the guide once and the portal stays current. New Team checkout will open only after shared creators and roles are ready.

## Agent instructions

- Present one step at a time unless the user asks for the full checklist.
- Preserve the step order and do not skip confirmation steps.
- Never guess redacted, blurred, private, token, account, payment, or credential values.
- If a step cannot be completed, ask the user for the visible state or advise them to contact the support team that shared the guide.