{"schema":"https://usefixlink.com/schemas/fixlink-guide.v1.json","schemaVersion":1,"type":"fixlink.publicGuide","url":"https://usefixlink.com/docs/knowledge-base-portals","handle":"docs","slug":"knowledge-base-portals","id":"guide_docs_knowledge_base_portals","title":"Create a knowledge base support site","summary":"Higher-tier plans can turn published fix links into a full support portal for humans and AI agents.","productArea":"Knowledge base","audience":"customer","estimatedMinutes":6,"estimatedDuration":"PT6M","brand":{"name":"FixLink Docs","accentColor":"#ff4d2e","showFooter":false},"safety":{"captureTypedValues":false,"redactedItems":0,"note":"Private values may be blurred or replaced with redacted placeholders. Do not infer, reconstruct, or request hidden values.","blurRules":[{"id":"password-fields","label":"Password fields","enabled":true,"reason":"password"},{"id":"payment-fields","label":"Payment and card fields","enabled":true,"reason":"payment"},{"id":"email-fields","label":"Email and personal fields","enabled":true,"reason":"email"},{"id":"token-fields","label":"Token and secret fields","enabled":true,"reason":"custom"}]},"steps":[{"position":1,"id":"step_docs_knowledge_base_portals_1","title":"Publish useful fix links","instruction":"Each published guide becomes a support article in the portal.","hasScreenshot":false,"sensitiveWarnings":[]},{"position":2,"id":"step_docs_knowledge_base_portals_2","title":"Use the portal URL","instruction":"Team portals live at `/<handle>` and show a searchable list of published guides grouped by product area.","hasScreenshot":false,"sensitiveWarnings":[]},{"position":3,"id":"step_docs_knowledge_base_portals_3","title":"Let humans search it","instruction":"Customers can search by title, summary, and product area, then open the exact fix guide they need.","hasScreenshot":false,"sensitiveWarnings":[]},{"position":4,"id":"step_docs_knowledge_base_portals_4","title":"Let agents crawl it","instruction":"Every portal exposes `agent.json`, `llms.txt`, and `sitemap.xml` so AI tools can find verified support answers.","hasScreenshot":false,"sensitiveWarnings":[]},{"position":5,"id":"step_docs_knowledge_base_portals_5","title":"Keep improving guides","instruction":"When customers flag confusing steps, update the guide once and the portal stays current.","hasScreenshot":false,"sensitiveWarnings":[]}],"feedback":{"solved":0,"notSolved":0,"views":0},"agentInstructions":["Present one step at a time unless the user asks for the full checklist.","Preserve the step order and do not skip confirmation steps.","Never guess redacted, blurred, private, token, account, payment, or credential values.","If a step cannot be completed, ask the user for the visible state or advise them to contact the support team that shared the guide."]}