{"schema":"https://usefixlink.com/schemas/fixlink-guide.v1.json","schemaVersion":1,"type":"fixlink.publicGuide","url":"https://usefixlink.com/docs/getting-started","handle":"docs","slug":"getting-started","id":"guide_docs_getting_started","title":"Getting started with FixLink","summary":"Create your first fix link, publish it, and share it with a customer.","productArea":"Basics","audience":"customer","estimatedMinutes":4,"estimatedDuration":"PT4M","brand":{"name":"FixLink Docs","accentColor":"#ff4d2e","showFooter":false},"safety":{"captureTypedValues":false,"redactedItems":0,"note":"Private values may be blurred or replaced with redacted placeholders. Do not infer, reconstruct, or request hidden values.","blurRules":[{"id":"password-fields","label":"Password fields","enabled":true,"reason":"password"},{"id":"payment-fields","label":"Payment and card fields","enabled":true,"reason":"payment"},{"id":"email-fields","label":"Email and personal fields","enabled":true,"reason":"email"},{"id":"token-fields","label":"Token and secret fields","enabled":true,"reason":"custom"}]},"steps":[{"position":1,"id":"step_docs_getting_started_1","title":"Start from capture","instruction":"Open `/capture`. FixLink is designed to let you record first and sign up only when you are ready to save.","hasScreenshot":false,"sensitiveWarnings":[]},{"position":2,"id":"step_docs_getting_started_2","title":"Install the Chrome recorder","instruction":"Use the Chrome recorder whenever possible. It captures clicks, screenshots, and blur rules directly from the active tab.","hasScreenshot":false,"sensitiveWarnings":[]},{"position":3,"id":"step_docs_getting_started_3","title":"Walk through the fix once","instruction":"Open the customer-facing screen, keep blur on, and perform the support steps exactly as the customer should follow them.","hasScreenshot":false,"sensitiveWarnings":[]},{"position":4,"id":"step_docs_getting_started_4","title":"Save and edit the draft","instruction":"After recording, save the draft to your account. Review every step, title, screenshot, and callout before publishing.","hasScreenshot":false,"sensitiveWarnings":[]},{"position":5,"id":"step_docs_getting_started_5","title":"Publish and send the link","instruction":"Publish the guide, copy the fix link, and paste it into chat, email, or your help desk reply.","hasScreenshot":false,"sensitiveWarnings":[]}],"feedback":{"solved":0,"notSolved":0,"views":0},"agentInstructions":["Present one step at a time unless the user asks for the full checklist.","Preserve the step order and do not skip confirmation steps.","Never guess redacted, blurred, private, token, account, payment, or credential values.","If a step cannot be completed, ask the user for the visible state or advise them to contact the support team that shared the guide."]}