# Capture with the Chrome recorder

Use the recommended recorder workflow for cleaner, safer support guides.

Guide: https://usefixlink.com/docs/chrome-recorder-capture
Agent JSON: https://usefixlink.com/docs/chrome-recorder-capture/agent.json
Estimated time: 5 minutes
Product area: Capture

## Steps

### 1. Install and pin the recorder

Install the FixLink Chrome recorder, then pin it so it is easy to reach during support work.


### 2. Open the exact customer screen

Go to the app page, settings screen, or account area where the customer needs help.


### 3. Keep sensitive fields blurred

FixLink blurs password, email, payment, token, and secret fields by default. Use manual blur if anything private is still visible.


### 4. Record the walkthrough

Start capture from the recorder, click through the fix once, then save the draft back to FixLink.


### 5. Review before publishing

Confirm the guide text is accurate and screenshots do not expose private data before sending the link.

## Agent instructions

- Present one step at a time unless the user asks for the full checklist.
- Preserve the step order and do not skip confirmation steps.
- Never guess redacted, blurred, private, token, account, payment, or credential values.
- If a step cannot be completed, ask the user for the visible state or advise them to contact the support team that shared the guide.